Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How will I know what you have changed in my document?
We use the Track Changes option in MS Word for our proofreading services. This underlines the
words and punctuation we changed and shows the newly entered corrections. When you
receive the proofread version, all you need to do is select "Accept Changes" to apply our
modifications.
Will you notify me when my document is ready?
Yes, you will receive an email as soon as your order is completed.
How do I make changes or cancel my order?
Please view your order confirmation immediately upon receipt to verify the details of your order.
You may make changes or cancel your order as long as the order is not in processing. We
strongly suggest you contact us via email as soon as possible with changes or cancellations,
so we can accommodate your request without any additional charges. Customer service hours
are every day, 8 a.m. to 10 p.m. CST. If an order is in processing, no changes can be made.
Does Proof Geek accept non-business projects?
Yes we do! Although our focus is on helping businesses, we are well qualified to proofread papers
on many different subjects.
Do you accept work that may be turned in for a grade?
Absolutely. We believe that recognizing and learning from personal mistakes is an important part
of education. We strongly advise that you review the corrections made and the suggestions offered
by the editor and apply them to future work.
Why does Proof Geek use PayPal?
Mostly for the benefit of the customer. It is a free service for the customer and allows for a
quick and easy transaction. There is no need to create a PayPal account to make payments.
If you do choose to create an account, PayPal keeps records for the customer of all transactions
made, which will help you maintain your information.
QUESTIONS ABOUT REFUNDS AND GUARANTEES
What happens if I'm not satisfied with the final product?
Proof Geek does its best to make you, our customer, look great! If you are dissatisfied with your
finished product, you can re-submit it for further editing or contact customer service HERE for a
refund of the page(s) in question. We are committed to your satisfaction.
What is your refund policy?
We offer a 100% satisfaction guarantee. If you find that we have missed a grammatical error,
email us HERE. We will promptly correct the error or refund the full price of the page.
How long before I receive my refund?
Credit will be issued 2 to 3 business days after we receive and verify your refund request. Please
allow adequate time for your banking institution to process the credit.
What if I receive my order, but some information is incorrect or missing?
Please inspect all documents carefully when you receive your order. If there is any missing or
incorrect information, please email us at your earliest convenience, but no later than 7 days
after your order was delivered. Customer service hours are every day from 8 a.m. to 10 p.m.
CST. You can email customer service HERE.
QUESTIONS ABOUT SECURITY
How do I know that the information I submit to you will be kept confidential?
As stated in our privacy policy, we highly respect and understand the need for confidentiality.
We guarantee that in no way will the information in any documents received be shared with or
sold to a third party.
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